SEMINAR ON CUSTOMER SERVICE EXCELLENCE BY DR. TED JONES FEATURED IN NEWSPAPER
DATED – FRIDAY, 9.1.2009 / BY – CHINA PRESS
马华女青年局
19日起死回生讲座
（吉隆坡8日讯）马华女青年局将于本月19日，举办“起死回生：如何在经济萧条时，持续保持竞争力”讲座会。
马华妇女组主席拿汀巴杜卡周美芬说，此讲座会与以往办的活动不同，是符合马华转型活动。
“马华会继续推动类似活动，以提升年轻人对时事的关怀，也希望吸引更多年轻人加入马华。”
周美芬今日在记者会，发表谈话。出席者计有马华雪州新闻局主任刘美霞。
马华女青年局主任郑慧玲说，讲座会将以英文为媒介语，欢迎各族民众及欲提升生意竞争力的企业家，踊跃出席。
讲座会筹委会主席黎美君说，讲座会请来英国着名讲师Ted John主讲，届时，香格里拉酒店、新加坡航空公司及亚航负责人也受邀分享成功之道。
讲座会于本月19日下午1时至5时，在马华大厦3楼举行，600名额，先到先得。
17日截止报名，欲知详情可联络黎美君012-20390258或浏览http://beliawanis.blogspot.com。
Showing posts with label Jessica Lai May Kum. Show all posts
Showing posts with label Jessica Lai May Kum. Show all posts
Friday, January 30, 2009
Saturday, January 24, 2009
Beliawanis reaches out
Friday January 9, 2009， THE STAR
Beliawanis reaches out
By YENG AI CHUN
KUALA LUMPUR: Beliawanis, the Young Women’s Bureau of MCA, has created a blog to reach out to young Malaysians.
The blog address is http://beliawanis.blogspot.com and the movement welcomed feedback, Beliawanis chief Tee Hooi Leng said yesterday.
She said Beliawanis would be undergoing rebranding by highlighting economic matters, raising political awareness of young women and touching on issues affecting the youths. It used to take up social issues.
Tee said this year’s line-up of Beliawanis state leaders reflected the new direction of the bureau.“Last time, at least 80% of our committee members are educated in Chinese. This year, we have a more diverse pool of members, some are English educated and not that fluent in Mandarin,” she said, adding that the bureau had also lowered its membership age limit to 35 from 40.
To kick start the year with its new outlook, Beliawanis is organising a seminar on business solutions and strategies to survive the current economic downturn.
Entitled “From Cold, Wet Fish to Sushi!,” the seminar will feature business change expert from Britain, Dr Ted Jones, and speakers from the Shangri La group and Singapore Airlines.
Wanita MCA chief Datin Paduka Chew Mei Fun, who was also present at a press conference in Wisma MCA here yesterday, said: “This is the first project of the year by Beliawanis and it is in-line with our plan of transformation after the March 8 election.”
Organising chairman Jessica Lai May Kum said 600 seats are available on a first come first served basis. The seminar will be held at Wisma MCA on Jan 19.
For more information, contact Lai at 012-203 9028 or e-mail beliawmca@gmail.com; or visit the Beliawanis website.
Beliawanis reaches out
By YENG AI CHUN
KUALA LUMPUR: Beliawanis, the Young Women’s Bureau of MCA, has created a blog to reach out to young Malaysians.
The blog address is http://beliawanis.blogspot.com and the movement welcomed feedback, Beliawanis chief Tee Hooi Leng said yesterday.
She said Beliawanis would be undergoing rebranding by highlighting economic matters, raising political awareness of young women and touching on issues affecting the youths. It used to take up social issues.
Tee said this year’s line-up of Beliawanis state leaders reflected the new direction of the bureau.“Last time, at least 80% of our committee members are educated in Chinese. This year, we have a more diverse pool of members, some are English educated and not that fluent in Mandarin,” she said, adding that the bureau had also lowered its membership age limit to 35 from 40.
To kick start the year with its new outlook, Beliawanis is organising a seminar on business solutions and strategies to survive the current economic downturn.
Entitled “From Cold, Wet Fish to Sushi!,” the seminar will feature business change expert from Britain, Dr Ted Jones, and speakers from the Shangri La group and Singapore Airlines.
Wanita MCA chief Datin Paduka Chew Mei Fun, who was also present at a press conference in Wisma MCA here yesterday, said: “This is the first project of the year by Beliawanis and it is in-line with our plan of transformation after the March 8 election.”
Organising chairman Jessica Lai May Kum said 600 seats are available on a first come first served basis. The seminar will be held at Wisma MCA on Jan 19.
For more information, contact Lai at 012-203 9028 or e-mail beliawmca@gmail.com; or visit the Beliawanis website.
Tuesday, January 20, 2009
Expert: Improve Customer Service
NEWSPAPER ANNOUNCEMENT - SEMINAR BY DR. TED JONES
THE STAR, TUESDAY JANUARY 20, 2009
Expert: Improve customer service
KUALA LUMPUR: Instead of slashing prices, smaller industries should improve on their customer service to compete with the bigger companies to ride out the global economic crisis.
“If companies continue to lower their prices in a competitive environment, only the larger and well-established organisations will survive,” Institute of Customer Service chairman Dr Ted Johns said.
“Smaller players will not be able to keep up. “Companies should instead treat their customers with more warmth and courtesy, as this would transform consumers into their regular patrons even though their prices are not as low as their competitors,” he told a press conference at the seminar, “From Cold, Wet Fish To Sushi! – How To Create Added Value From Your People And Your Customer Service Using A World-Class Formula To Survive This Economic Downturn”, organised by Beliawanis, the Young Women’s Bureau of MCA, at Wisma MCA here yesterday.
Dr Johns said customers given excellent service and value for money would even help promote the company by sharing their positive experience with others.
“Such word-of-mouth communication will help companies expand their market and reduce costs on advertising,” he pointed out.
He said among the worst performers in customer service were those from the professional service, public sector, utilities, and information technology and telecommunication industries.
National Beliawanis chief Tee Hooi Ling hoped local companies would identify their weaknesses and try to pull through the economic crisis by adopting a more efficient customer service.
Seminar organising chairman Jessica Lai May Kum said the talk drew more than 500 people.including doctors, nurses, and representatives from the hotel business, airlines, Transport Ministry and Human Resources Ministry.
THE STAR, TUESDAY JANUARY 20, 2009
Expert: Improve customer service
KUALA LUMPUR: Instead of slashing prices, smaller industries should improve on their customer service to compete with the bigger companies to ride out the global economic crisis.
“If companies continue to lower their prices in a competitive environment, only the larger and well-established organisations will survive,” Institute of Customer Service chairman Dr Ted Johns said.
“Smaller players will not be able to keep up. “Companies should instead treat their customers with more warmth and courtesy, as this would transform consumers into their regular patrons even though their prices are not as low as their competitors,” he told a press conference at the seminar, “From Cold, Wet Fish To Sushi! – How To Create Added Value From Your People And Your Customer Service Using A World-Class Formula To Survive This Economic Downturn”, organised by Beliawanis, the Young Women’s Bureau of MCA, at Wisma MCA here yesterday.
Dr Johns said customers given excellent service and value for money would even help promote the company by sharing their positive experience with others.
“Such word-of-mouth communication will help companies expand their market and reduce costs on advertising,” he pointed out.
He said among the worst performers in customer service were those from the professional service, public sector, utilities, and information technology and telecommunication industries.
National Beliawanis chief Tee Hooi Ling hoped local companies would identify their weaknesses and try to pull through the economic crisis by adopting a more efficient customer service.
Seminar organising chairman Jessica Lai May Kum said the talk drew more than 500 people.including doctors, nurses, and representatives from the hotel business, airlines, Transport Ministry and Human Resources Ministry.
Friday, January 16, 2009
DR. TED JONES SEMINAR - PRESS ANNOUNCEMENT IN THE STAR NEWSPAPER
THE STAR , Friday January 16, 2009
City Watch – Seminar Announcement
Business solutions
THERE will be a talk by Dr Ted Johns on how to create added value from people and customer service using world class formula to survive the economic downturn on Monday from 1pm to 5pm at the Main Auditorium, 3rd Floor, Wisma MCA, 163 Jalan Ampang. Johns has been the ABE examiner for more than 15 years and is the chairman of the Institute of Customer Service. To register or for more information, call 03-2078 8488, Jessica Lai (012-203 9028). Information also available at www.beliawanis.blogspot.com
City Watch – Seminar Announcement
Business solutions
THERE will be a talk by Dr Ted Johns on how to create added value from people and customer service using world class formula to survive the economic downturn on Monday from 1pm to 5pm at the Main Auditorium, 3rd Floor, Wisma MCA, 163 Jalan Ampang. Johns has been the ABE examiner for more than 15 years and is the chairman of the Institute of Customer Service. To register or for more information, call 03-2078 8488, Jessica Lai (012-203 9028). Information also available at www.beliawanis.blogspot.com
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