BELIAWANIS WANITA MCA ORGANISES WORLD-CLASS SEMINAR ON WHY SERVICE EXCELLENCE IS IMPORTANT IN TIMES OF ECONOMIC DOWNTURN BY DR. TED JOHNS
TITLE OF THE SEMINAR
“ FROM COLD, WET FISH TO SUSHI ! – HOW TO CREATE ADDED VALUE FROM YOUR PEOPLE AND YOUR CUSTOMER SERVICE USING WORLD – CLASS FORMULA TO SURVIVE THIS ECONOMIC DOWNTURN ”
Details of the Seminar
Date – Monday, 19 January 2009
Time – 1.00pm – 5.00pm
Venue – Main Auditorium, 3rd Floor, Wisma MCA,
163, Jalan Ampang, K. L.
Objectives of the seminar
* HOW TO CREATE ADDED VALUE FROM YOUR PEOPLE AND YOUR CUSTOMER SERVICE
* MAXIMISING YOUR CUSTOMER LOYALTY, CUSTOMER RETENTION AND CORPORATE PROFITABILITY THROUGH PEOPLE PERFORMANCE AND SERVICE EXCELLENCE
Profile of speaker
Dr TED JOHNS
* ABE Chief Examiner, HRM Programme (Certificate, Diploma and Advanced Diploma)
* ABE Examiner, Strategic HRM (Advanced Diploma)
* ABE Examiner, People Planning & Resourcing (Diploma)
Ted Johns has been an Examiner on behalf of the ABE for more than 15 years, and recently played a major role in the development of a specialised HRM stream at Certificiate, Diploma and Advanced Diploma levels, for which he is now the ABE’s Chief Examiner.
For more information contact
Dr TED JOHNS
* ABE Chief Examiner, HRM Programme (Certificate, Diploma and Advanced Diploma)
* ABE Examiner, Strategic HRM (Advanced Diploma)
* ABE Examiner, People Planning & Resourcing (Diploma)
Ted Johns has been an Examiner on behalf of the ABE for more than 15 years, and recently played a major role in the development of a specialised HRM stream at Certificiate, Diploma and Advanced Diploma levels, for which he is now the ABE’s Chief Examiner.
For more information contact
Name – MISS JESSICA LAI MAY KUM
Seminar Organising Chairman, National Beliawanis Wanita MCA Committee Member & Appointed Wanita MCA Central Committee (by invitation)
Handphone – 012-203 9028
Email – jezlai@yahoo.com.
Thanks for organizing the seminar. it has been beneficial and a boost to the spirit =)
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